SmartHeat

Walk into Warmth

Whether you’re on the couch or in the car – the perfect temperature is only a swipe away.

Hand holding smartphone displaying a smart heating app set to 22°C with fan boost and flame effect off.

SmartHeat App

Escea’s intuitive SmartHeat App lets you adjust your fireplace settings directly from your smartphone. Whether you’re on the couch or in the car – the perfect temperature is only a swipe away.
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And with an Escea Electric Fireplace, you can even control your fireplace with voice commands by connecting to Alexa or Google Home

SmartHeat App compatible with all gas and electric models.

Black RemoteWhite Remote
Features
Modern gas fireplace with realistic burning logs set in a light-coloured wall next to a wooden side table with books.

Flames at your Fingertips

The SmartHeat App gives you complete control, wherever you are. Set the temperature, adjust the flames, or schedule timers so your home is toasty the moment you walk in.
Modern gas fireplace with realistic burning logs set in a light-coloured wall next to a wooden side table with books.

Always Up to Date

The SmartHeat App doesn’t just make life easier – it keeps your fireplace performing at its best. Through the app, you can access important software updates when they are available, helping ensure your fireplace continues to run smoothly and benefit from the latest performance improvements.
Modern gas fireplace with realistic burning logs set in a light-coloured wall next to a wooden side table with books.

Hands-Free Voice Control with Alexa or Google Home

Once you’ve downloaded the latest Escea SmartHeat App, you can connect your Escea Electric Fireplace to Alexa or Google Home. Turn the fire on and off or adjust the temperature with hand-free voice control.

Escea Black
Remote

For Escea gas or electric fireplaces with a black touchscreen remote, download the User Guide and Smartheat App  via the links.

User Guides
Download on the Apple App StoreGet it on Google Play Store

Escea White
Remote

For Escea gas fireplaces that have a white remote, download the User Guide and SmartHeat App via the links.

User Guides
Download on the Apple App StoreGet it on Google Play Store

More Info

SmartHeat User Guides

For step-by-step setup instructions for the SmartHeat App, Alexa, or Google Home, see your fireplace model's User Guide on the Fireplace Specifications page.

Is my electric fireplace compatible with Alexa or Google Home?

Compatible models:

  • LR and LRFS Series Electric Fireplaces (all models)
  • LE and LEFS Series Electric Fireplaces (MK2 only)

Not sure if you have a MK2 model? See our identification guide.

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Getting started with Alexa or Google Home

What you’ll need:

  • The latest version of the Escea SmartHeat App – v1.5.2 or newer
  • Fireplace firmware v2.1.0 or newer – To check the current version, open the SmartHeat App and go to “Fire Settings” > “Fire name” > “Check for Update” (Wi-fi connection is required).
  • An active Alexa or Google Home account
  • Follow the setup instructions found in your fireplace model User Guide

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FAQs

Where do I find my fireplace serial number?

Depending on your fireplace, your serial number can be found in different locations.

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Gas Fireplaces

  • White Remote: The serial number is located under the batteries in your remote control.
  • Black Remote: Via the remote display: - Shake the remote to wake the display. - Tap the three lines (Menu) at the bottom of the display. - Go to Settings → Advanced → Information. Your serial number will be listed here.

‍Other locations:
‍Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page. Quick Start Card included in the remote control's packaging.

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Wood Fireplaces

  • In-Built (TC Series) The serial number is located under the door handle on the right-hand side of the appliance.
  • Freestanding (TFS Series)The serial number is on a steel data plate outside the back of the fire.

Tip: If you're unable to access the rear of the fire, your installer may have recorded the serial number on your installation manual.

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Electric Fireplaces

Via the remote display:
- Shake the remote to wake the display.
- Tap the three lines (Menu) at the bottom of the display.
- Go to Settings → Advanced → Information.- Your serial number will be listed here.

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‍Other locations:
‍Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page.
Quick Start Card — included in the remote control's packaging. For further specifications and detailed instructions, refer to your Owner or Installation Manual.

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How to register your fireplace?

Registering your fireplace helps us provide faster, more tailored support whenever you need it. To complete your registration, simply locate your fireplace’s serial number and fill out the form here.

Your details are stored securely in accordance with our Privacy Policy.

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Do I need to get my gas fireplace serviced?

Yes. Gas fireplaces should be serviced regularly to ensure safe, efficient operation. We recommend an annual service, ideally before winter. A licensed gasfitter must carry this out and provide any required compliance documentation.

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Register your fireplace

By registering your fireplace, we are able to assist you more quickly with any questions you have regarding your fireplace.

Register your fire

Get in Touch

To help us get you the right support as quickly as possible, please have the fireplace serial number and installation address handy, along with photos or videos if you can.

This helps our team better understand your fireplace setup and assist you faster from the first contact.

Contact us