Please note this policy relates to the Smart heat application used to control fireplaces.  To see our website privacy policy please go here

Smart Heat Privacy Policy 

This privacy notice for Escea Ltd ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you download and use our mobile application (SmartHeat), or any other application of ours that links to this privacy notice.

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@escea.com.

We collect personal information that you voluntarily provide to us when you register on the Services, when you participate in activities on the Services, or otherwise when you contact us. We do not process sensitive information.

We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings. This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

You can opt out by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

We process your information to provide, improve, and administer our Services. We process your information only when we have a valid legal reason to do so. We have organisational and technical processes and procedures in place to protect your personal information.

We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services.

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

You may review, change, or terminate your account at any time. In some regions, you have certain rights under applicable data protection laws. You can make such a request by contacting us, and we will consider and act upon any request in accordance with applicable data protection laws.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

We may also collect other personal information outside of these categories through instances where you interact with us.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible.

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, you may email us at info@escea.com