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If your enquiry is about your existing Escea fireplace, please include your serial number – find out where to locate it here.
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FAQs
Where do I find my fireplace serial number?
Depending on your fireplace, your serial number can be found in different locations.
Gas Fireplaces
- White Remote: The serial number is located under the batteries in your remote control.
- Black Remote: Via the remote display: - Shake the remote to wake the display. - Tap the three lines (Menu) at the bottom of the display. - Go to Settings → Advanced → Information. Your serial number will be listed here.
Other locations:
Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page. Quick Start Card included in the remote control's packaging.
Wood Fireplaces
- In-Built (TC Series) The serial number is located under the door handle on the right-hand side of the appliance.
- Freestanding (TFS Series)The serial number is on a steel data plate outside the back of the fire.
Tip: If you're unable to access the rear of the fire, your installer may have recorded the serial number on your installation manual.
Electric Fireplaces
Via the remote display:
- Shake the remote to wake the display.
- Tap the three lines (Menu) at the bottom of the display.
- Go to Settings → Advanced → Information.- Your serial number will be listed here.
Other locations:
Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page.
Quick Start Card — included in the remote control's packaging. For further specifications and detailed instructions, refer to your Owner or Installation Manual.
How to register your fireplace?
Registering your fireplace helps us provide faster, more tailored support whenever you need it. To complete your registration, simply locate your fireplace’s serial number and fill out the form here.
Your details are stored securely in accordance with our Privacy Policy.
What types of fireplaces does Escea have?
Escea's full range is available in New Zealand – gas, wood, and electric fireplaces for indoors, plus a range of outdoor fireplaces. Across those fuel types, you'll find inbuilt, retrofittable, and freestanding models, in styles ranging from classic and traditional through to linear and multi-sided options.
What support does Escea provide to architects, designers, or specifiers?
Escea has a dedicated in-house Architectural Advisory service, providing free support at both the planning and implementation stages of a project.
The team can assist with reviewing plans, advising on fireplace integration, and resolving technical considerations such as fluing, clearances, placement, and finishing materials.
We also provide a full suite of specifier and trade resources — including CAD and BIM files — to support specification, along with CPD and product training for architects and design teams.
Do I need to get my gas fireplace serviced?
Yes. Gas fireplaces should be serviced regularly to ensure safe, efficient operation. We recommend an annual service, ideally before winter. A licensed gasfitter must carry this out and provide any required compliance documentation.