Partnering with Professional Fireplace Service Technicians

Escea’s Customer & Technical Support Team work alongside professional service technicians to help deliver exceptional after-sales support for Escea customers.
From troubleshooting and warranty support to diagnostics, servicing, and installation guidance, our team is here to help. We also provide technical resources, safety information, and product expertise across our full range of fireplaces.
Our specialist support team is based at Escea Headquarters in New Zealand, so you’ll always speak with people who know Escea fireplaces inside and out.
Browse user guides, installation manuals, and product documentation for Escea fireplaces.

We work with a network of Authorised Service Technicians and provide ongoing technical training and support across the Escea product range.
This includes in-person technical training, online sessions for new product releases and updates, and continued access to product and technical support resources.
If you’re interested in future training opportunities or becoming part of the authorised service network, get in touch with our team.

We care deeply about customer experience and work closely with technicians who share our commitment to high-quality after-sales support.
If you’re a qualified technician interested in joining the Escea service network, we’d love to hear from you.
Please include your background and experience, relevant licences and qualifications, the regions you service, and any specialist skills. We are currently especially interested in electrical service technicians.

All Escea indoor gas fireplaces are Powered Direct Vent, fully glass-fronted and room-sealed, and have a Zero Clearance rating for maximum design and installation flexibility.
Escea offers three main installation types. Insert fireplaces (DF Series) slot into an existing cavity or chimney, making them ideal for retrofits. Inbuilt fireplaces (DS Series, DN Series) are designed to be built into new framing for renovations or new builds. Freestanding fireplaces (DFS Series) are perfect for replacing older freestanding units or creating a statement feature.
Across these, Escea also offers a wide range of styles — including single sided, double sided, corner, peninsula, freestanding, classic and linear designs — ensuring there’s a model to suit every home and style.
Find your local Escea retailer to see an Escea fireplace on display and learn more about the range.
Yes. Modern gas fireplaces — especially Escea’s Powered Direct Vent models — deliver consistent, powerful warmth. Depending on the model, heat output ranges from approximately 5.2 kW up to around 9.7 kW for the larger gas models.
As a general guide, 1kW of heat output will warm approximately 12m² of floor area. To estimate what you need, calculate the floor area of your room (length × width), then divide the total floor area by 12. This will give you a minimum heat output requirement in kW.
This guide assumes standard 2.4m ceilings, double glazing, and good insulation. There are many other variables that can affect heating performance, including your climate, window coverings, floor coverings, and whether the space is open plan or enclosed.
For more detailed information, use our Heating Guide or speak to your local Escea retailer.
Start by working out how much heat output your space needs. As a general guide, 1 kW of heat output will warm approximately 12m² of floor area. To estimate what you need, calculate the floor area of your room (length × width), then divide the total floor area by 12. This will give you a minimum heat output requirement in kW.
Consider whether the fireplace will be your primary or secondary heat source, as well as the size of the space — larger or open-plan areas will typically require higher heat output.
From there, the size and style of the fireplace comes down to your design preferences, what's possible in your space, and the overall aesthetic you want to achieve.
Browse our gas fireplace range to compare models, sizes, and heat output.
Modern Direct Vent room-sealed gas fireplaces, like Escea’s, are one of the safest types of gas fireplaces you can install in your home.
These fireplaces are completely sealed to the room – the air used for combustion comes from outside, and all fumes are expelled back outside too. This means no exhaust gases enter your home, making them safer for your health, and more efficient than open-front gas fireplaces.
Like any heating appliance, the glass can get hot to touch while the fire is operating. For added peace of mind, Escea offers optional mesh screens on many gas models to help protect little hands and paws. Every Escea gas fireplace is built with an airtight steel firebox, tested multiple times during manufacturing, run on high before shipping, and includes a thermostat to prevent overheating.
To help us get you the right support as quickly as possible, please have the fireplace serial number and installation address handy, along with photos or videos if you can.
This helps our team better understand your fireplace setup and assist you faster from the first contact.