Depending on your fireplace, your serial number can be found in different locations.

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Gas Fireplaces

• White Remote: The serial number is located under the batteries in your remote control.
• Black Remote: Via the remote display: - Shake the remote to wake the display. - Tap the three lines (Menu) at the bottom of the display. - Go to Settings → Advanced → Information. Your serial number will be listed here.

‍Other locations:
‍Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page. Quick Start Card included in the remote control's packaging.

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Wood Fireplaces

• In-Built (TC Series) The serial number is located under the door handle on the right-hand side of the appliance.
• Freestanding (TFS Series)The serial number is on a steel data plate outside the back of the fire.

Tip: If you're unable to access the rear of the fire, your installer may have recorded the serial number on your installation manual.

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Electric Fireplaces

Via the remote display:
- Shake the remote to wake the display.
- Tap the three lines (Menu) at the bottom of the display.
- Go to Settings → Advanced → Information.- Your serial number will be listed here.

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‍Other locations:
‍Smart Heat App (MK2 and above) — visible in the top left-hand corner of the app on the home page.
Owners Manual — printed on a sticker on the cover page.
Quick Start Card — included in the remote control's packaging. For further specifications and detailed instructions, refer to your Owner or Installation Manual.

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Registering your fireplace helps us provide faster, more tailored support whenever you need it. To complete your registration, simply locate your fireplace’s serial number and fill out the form here.

Your details are stored securely in accordance with our Privacy Policy.

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Yes. Gas fireplaces should be serviced regularly to ensure safe, efficient operation. We recommend an annual service, ideally before winter. A licensed gasfitter must carry this out and provide any required compliance documentation.

Yes, many inbuilt fireplaces can be designed to accommodate a TV above.

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Electric offers the most flexibility, while Escea gas fireplaces allow clearances as low as 200mm when installed to specification. Wood fireplaces are also possible, but require greater clearances and careful design.

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Escea's dedicated Architectural Advisory team can help confirm what’s suitable for your project.

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Escea wood fires are best lit using the 'top-down method'. Start by placing larger logs at the bottom, then layer smaller pieces on top, finishing with thin kindling and scrunched newspaper or wood shavings. Firelighters are optional.

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As the fire starts, leave the door slightly ajar to help establish airflow. Once the flames are burning strongly, close the door. A well-laid fire should establish within 10–15 minutes. When the fire has burned down to red coals, briefly crack the door to boost airflow before adding more wood.