Technical Expertise for Service Technicians
Partnering with Professional Fireplace Service Technicians
Customer & Technical Support
Escea’s Customer & Technical Support Team work alongside professional service technicians to help deliver exceptional after-sales support for Escea customers.
From troubleshooting and warranty support to diagnostics, servicing, and installation guidance, our team is here to help. We also provide technical resources, safety information, and product expertise across our full range of fireplaces.
Our specialist support team is based at Escea Headquarters in New Zealand, so you’ll always speak with people who know Escea fireplaces inside and out.
Manuals & User Guides
Browse user guides, installation manuals, and product documentation for Escea fireplaces.
Training & Authorised Service Network
We work with a network of Authorised Service Technicians and provide ongoing technical training and support across the Escea product range.
This includes in-person technical training, online sessions for new product releases and updates, and continued access to product and technical support resources.
If you’re interested in future training opportunities or becoming part of the authorised service network, get in touch with our team.
Interested in Working With Us?
We care deeply about customer experience and work closely with technicians who share our commitment to high-quality after-sales support.
If you’re a qualified technician interested in joining the Escea service network, we’d love to hear from you.
Please include your background and experience, relevant licences and qualifications, the regions you service, and any specialist skills. We are currently especially interested in electrical service technicians.
FAQ
Get in Touch
To help us get you the right support as quickly as possible, please have the fireplace serial number and installation address handy, along with photos or videos if you can.
This helps our team better understand your fireplace setup and assist you faster from the first contact.