Your Fireplace, Our Expertise
Our specialist support team, here to help when you need it.
Customer & Technical Support
Escea’s Customer & Technical Support Team are here to help you get the best from your fireplace – from new installations and warranty support, to troubleshooting and performance queries.
If you already own an Escea fireplace, you’ll find everything you need right here – user guides and manuals, help setting up the SmartHeat app, and more.
Or get in touch with our specialist support team based at Escea HQ in Dunedin – you’ll always speak with people who know Escea fireplaces inside and out.
SmartHeat App
Control your compatible Escea fireplace directly from your smartphone with the Escea SmartHeat App.
User Guides & Manuals
Browse user guides, installation manuals, and product documentation for your fireplace.
FAQs
Get in Touch
To help us get you the right support as quickly as possible, please have the fireplace serial number and installation address handy, along with photos or videos if you can.
This helps our team better understand your fireplace setup and assist you faster from the first contact.